At RiderZone Online, we strive to deliver your purchases in a timely, secure, and cost-effective manner. This Shipping Policy outlines the terms and conditions related to the shipping and delivery of products ordered from our website (www.riderzone.com). Please read this policy carefully to understand how we manage shipping, delivery, and associated charges.

1.Shipping Destination

1.1. Domestic Shipping:
We ship to all locations within India. Standard and express shipping options are available at checkout based on your location.

1.2. International Shipping:
RiderZone Online proudly ships internationally to select countries. To see if we ship to your country, please enter your address at checkout or contact our Customer Support team at info@riderzoneonline.com.

2.Shipping Method and Cost 

2.1. Shipping Carriers:
We partner with trusted carriers, to ensure reliable and efficient delivery of your products. The available shipping carriers for your order will depend on your delivery location.

2.2. Shipping Options:

• Standard Shipping: Delivery typically within 7 to 10 business days .
• Express Shipping: Faster delivery option for domestic orders, typically within 5 to 7 business days, depending on your location.

2.3. Shipping Costs:
Shipping costs are calculated based on your delivery location, the weight, and dimensions of your order, and the selected shipping method. The exact shipping cost will be displayed during checkout before you confirm your purchase.

• Free Shipping: We offer free standard shipping.

3. Processing Time

3.1. Order Processing:
Once your order is placed, it will be processed within 1 to 2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once processed, you will receive a confirmation email with tracking information.

3.2. Delayed Orders:
In rare instances, processing or delivery may be delayed due to high order volume, stock availability, or unforeseen issues with the courier. We will notify you as soon as possible if any delays occur.

4.Delivery Time

4.1. Estimated Delivery Time:
Delivery times depend on the shipping method chosen at checkout and your delivery address. Estimated delivery times are provided at checkout, but please note that these are estimates and are not guaranteed.

4.2. Tracking Your Order:
Once your order is shipped, you will receive an email confirmation with tracking information. You can use the tracking number provided to monitor the progress of your shipment directly through the carrier’s website.

4.3. Unsuccessful Deliveries:
If the carrier is unable to deliver your package due to an incorrect address or if you are not available to accept the delivery, the package may be returned to us. In such cases, additional shipping charges may apply for resending the package.

5.Address Accuracy

It is the customer’s responsibility to ensure that all shipping details are accurate and complete when placing an order. Please double-check your shipping information before confirming your purchase to avoid delays. Rider Zone Online is not responsible for orders shipped to incorrect addresses provided by the customer.

6.Lost, Damaged, or Stolen Packets

6.1. Lost Packages:
If your order is lost in transit, please contact us at info@riderzoneonline.com. We will work with the carrier to locate your package or offer a replacement if the package cannot be found.

6.2. Damaged Packages:
If your order arrives damaged, please notify us within 3 days of receiving the package. You may be required to provide photographs of the damage for our records. We will work with you to arrange a replacement or refund.

6.3. Stolen Packages:
If the tracking information indicates that the package has been delivered but you have not received it, please check with neighbors or contact the shipping carrier directly. If the package cannot be located, please contact us, and we will investigate the issue with the carrier.

7.Order Tracking

Once your order has been shipped, you will receive an email with a tracking number. You can track your order status directly through the shipping carrier’s website by entering the provided tracking number.

8.Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed of any changes.