At Rider Zone Online, we are committed to ensuring that you are fully satisfied with your purchase. If for any reason you are not completely happy with your product, you may be eligible for a return, exchange, or refund, subject to the terms outlined below. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please read our policy carefully to understand your rights and how to initiate a return or refund.

1.General Return Eligibility

1.1. Return Period: You may return any eligible product within 10 days of receiving your order for a full refund or exchange. The return period begins from the day you receive the product as indicated by the delivery tracking information.

1.2. Product Condition: To qualify for a return, the item must be in its original condition, unused, and in the original packaging with all tags and labels attached. Any items that show signs of use, wear, or damage may not be eligible for return or may only qualify for a partial refund.

1.3. Non-Returnable Items: Certain products are not eligible for return or refund, including:

• Gift cards
• Products purchased on final sale
• Customized or personalized items
• Opened or used consumable products (e.g., lubricants, cleaners, or maintenance kits)

1.4. Defective or Damaged Items: If your product arrives damaged or is defective, please notify us within  3 days of receipt. We will provide a replacement or a full refund after confirming the defect.

2.How to Initiate a Return

2.1. Request a Return Authorization: Before sending your product back, you must first request a Return Merchandise Authorization (RMA) by contacting our Customer Service team at info@riderzoneonline.com. Please include the following information in your request:

• Your order number
• The item(s) you wish to return
• The reason for the return (e.g., wrong size, defective product, etc.)
• Any supporting documentation (e.g., photos for damaged or defective items)

2.2. Return Instructions: Once your return request has been approved, you will receive detailed instructions, including the return address and any required documentation to include in the package.

2.3. Return Shipping Costs:

• Standard Returns: For general returns (e.g., wrong size, change of mind), you are responsible for the shipping costs associated with returning the item to us. We recommend using a trackable shipping method, as we cannot be held responsible for lost return packages.
• Damaged or Defective Items: If the item is defective or damaged upon arrival, Rider Zone Online will cover the return shipping costs.

3.Refunds and Exchanges

3.1. Refund Processing: Once we receive your returned item and verify that it meets the return conditions, we will process your refund. Refunds will be issued to the original payment method used at checkout (credit card, PayPal, etc.). Please allow up to 2 days for the refund to appear on your statement, depending on your bank or payment provider.

3.2. Restocking Fees: In some cases, a restocking fee of 5% may be applied if the item is returned in less-than-perfect condition or if the return is initiated beyond the standard return window. If a restocking fee applies, it will be deducted from the refund amount.

3.3. Partial Refunds: In certain situations, only partial refunds may be granted. These include:

• Products that are returned in a condition different from when they were received
• Items missing original packaging, labels, or accessories

3.4. Exchanges: If you would like to exchange an item for a different size, color, or model, please follow the same process for initiating a return. Once your return is received and processed, you will need to place a new order for the desired replacement item. Alternatively, our customer service team can assist you with an exchange process where applicable.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

4.Cancellation and Order Modification

4.1. Order Cancellations: You may cancel your order before it has been shipped for a full refund. Once the order has been shipped, cancellations will not be accepted, and you must follow the return process to return the item(s) once received.

4.2. Order Modifications: If you wish to modify your order (e.g., change of address, product changes), please contact us as soon as possible at info@riderzoneonline.com. We will do our best to accommodate your request, but modifications are not guaranteed once an order has been processed for shipment.

5.Sales Item 

Only regular priced items may be refunded. Sale items cannot be refunded.

6.Late or Missing Refunds

6.1. Expected Refund Times: If you have not received your refund within the expected timeframe, please check your bank account or contact your credit card provider, as it may take additional time for the refund to be officially posted.

6.2. Contact Us: If you have done all of the above and still have not received your refund, please contact us at info@riderzoneonline.com and we will assist you in resolving the issue. 

Need Help?

Contact us at info@riderzoneonline.com for questions related to refunds and returns.